1. ACCEPTANCE OF TERMS
Welcome to coinable.com! coinable.com (hereafter also referred to as “the company”, “we”, “us”, “our”) provides its service to its customers (hereafter also referred to as “you”, “your”), subject to the following Terms of Service ("TOS").These TOS may be updated by us from time to time without notice to you. You can review the most current version of the TOS at any time at: http://coinable.com/tos/.
2. DESCRIPTION OF SERVICE
coinable.com currently provides a design service and production monitoring of coins, lapel pins, key chains, and medals. Use of Service includes but is not limited to verbal, electronic, and/or other communication, design, payment, and/or receipt of communication or goods from coinable.com, its agents, subsidiaries, advertisers, affiliates, officers, co-branders, partners, and/or its employees.
From conception on a piece of paper, fax, email, or any computer program, we generate a final version of artwork for your approval. The Free Artwork Service has been fulfilled after completion of the initial design based upon your submissions and an email has been sent containing a link to view the final version we have created. Any changes you request after the third change from the initial design will incur additional art fees of $50.00 per hour. Changes generally take less than an hour to make.
Our free artwork service is free up and until you cancel your order. When orders are cancelled for any reason you will be charged accordingly at the above rate of $50.00 per hour. A $150.00 Cancellation fee will also apply and die fees will not be returned. If, for any reason, after three attempts to design your coin, art fees may also accrue at a rate of $50.00 per hour, notification will be given prior to changes being made and charges being applied.
Final approval of your coin design is required and may hold production of your coin until an email is received that you approve the final coin design. By sending the approval email, you approve that all details are correct, spelling and layout are as desired. Loss of email privileges or email contact will not constitute a refund of any charges that have been incurred. All artwork generated by the company is 90-95% in the likeness of the final coin, changes may be made to the design by the die makers at their discretion.
Upon receipt of final approval of the artwork, the balance will be charged to the credit card on file or payment in full by check is requested. Orders will not be placed until a check arrives.
Orders that do not progress to an approval of the artwork after 45 days from the submission date on the order form will be deemed cancelled, charges will apply as listed above.
We provide free shipping on your first order for coins up to 2", except for RUSH orders and international shipping. FPO and APO addresses are not considered international, but BFPO is. Shipping is the customer's responsibility for coin orders over 2" for the first order. The customer is responsible for shipping on all future reorders.
We have a satisfaction guarantee policy. We guarantee the quality, craftsmanship, and service of our coins. Each coin is custom and hand painted. Coins may contain small flaws by their handcrafted nature. By placing the order you agree to a +/- 3-4% error rate, over run, under run.
If there is an error on the coin which was caused by us, we will re-make the die at no cost to you. The customer is responsible for proofing the artwork prior to the artwork being sent to the factory. Once the artwork is approved, the customer assumes all responsibility for the layout and text on the coin as approved. If changes are made after the die is created, the customer assumes responsibility for the cost of the new die and art fees to make the changes.
If you decide to skip the sample coin, or process your order as a RUSH, you agree to accept the full order as is when received. The die makers will design your coins to the best of their ability based on the artwork provided. The purpose of the sample coin is to approve the color on a single coin before the full order is minted. We use PANTONE color matching to assure proper colors are painted on the coin. A full list of the different PANTONE colors can be found on our frequently asked questions page. Verification of the colors listed on your artwork with the pantone chart is the responsibility of the customer to ensure there are no errors on color Once the coins are minted they cannot be changed unless you pay to have them re-done.
For RUSH service a $300.00 charge will be added to the total of your order plus a per coin shipping price (see SHIPPING CHARGES below.)
When you place an order, we have sample coins made to show other potential customers examples of our workmanship. This is a limited number of coins, not to exceed 10. The customer incurs no charges for the creation or our use of these sample coins. If you do not want your coin used as a sample please notify us when the order is placed.
Any checks returned for NSF (Non-Sufficient Funds) or any other reason will be charged with a 50.00 processing fee, and orders will be put on hold indefinitely until this issue is resolved.
If changes are required to the dies at your request after the approval of artwork, the full die charge at the 100 coin level will apply, (i.e. 1.56 inch: $210.00.) If only one side/die needs to be changed the fee will be cut in half, (i.e. 1.56 inch: $105.00.) $150.00 die fee applys for only the first set of dies at 300 coins for 1.56 inch to 2 inch. For sizes larger than two inch the $150.00 die fee starts at 500 coins.
2A SHIPPING CHARGES
A per coin shipping price of 65 cents per coin for orders of 299 coins or less and 40 cents per coin for orders exceeding 300 coins shall be accessed on all reorders, including reorders consisting of one new side.
2B PRODUCTION TIMEFRAME
Regular order NO sample 35 – 45 daysRegular order WITH sample 60 – 80 days
RUSH order 30 days or less.
No guarantees are stated or implied. These production timeframes are only estimates and do not include events that may arise such as die breakages or factory holidays and should not to be confused with delivery dates.
Orders are shipped via USPS Priority mail and are normally delivered within 7 days of production being completed.
3. YOUR REGISTRATION OBLIGATIONS
In consideration of your use of our Service, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the Service's registration form (such information being the "Order Form Data") and (b) maintain and promptly update the Order Form Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current, or incomplete, (or coinable.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete) coinable.com has the right to suspend or terminate your account and refuse any and all current or future use of our Service (or any portion thereof.)
4. PRIVACY POLICY
Order Form Data and other traffic which we receive will remain private and will not be shared with any other company. We do however reserve the right to use portions of emails or customer satisfaction survey results as we list comments based upon your experience with coinable.com. Only the first initial and last name will be used in this forum.
5. MEMBER ACCOUNT AND SECURITY
You will receive a customer ID upon the submission of your order form. This ID is subject to change as we establish a permanent account number (or “Customer ID”) for your order. Please keep this information private so that no one can reorder your coins in the future. Also, keep this information in a secure place for easy reference in the future. This will help expedite reordering.
6. CONTENT SUBMITTED OR MADE AVAILABLE FOR INCLUSION ON OUR SERVICE
coinable.com does not claim ownership of Content you submit or make available for inclusion on the Service. However, with respect to Content you submit or make available for inclusion on publicly accessible areas of our Service, you grant coinable.com the following world-wide, royalty free and non-exclusive license(s), as applicable:
"Publicly accessible" areas of the Service are those areas of coinable.com intended by coinable.com to be available to the general public. By way of example, publicly accessible areas of the Service would include any link from website pages from the index (home) page down. Each account will receive its own web page, but will not be accessible without the knowledge of the customer ID. No internal links point to this page.
7. INDEMNITY
You agree to indemnify and hold coinable.com, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Content you submit, or make available through our Service, your use of our Service, your connection to the Service, your violation of the TOS, or your violation of any rights of another.
In the event coinable.com has to seek legal action or the use of a collection agency to collect an outstanding debt, you agree to cover any and all additional costs associated with collection of said debt. This includes but is not limited to attorney fees, collection fees and court costs associated with the enforcement of collecting payment.
8. NO RESALE OF SERVICE
You agree not to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purposes, any portion of our Service, use of our Service, or access to our Service.
9. COINABLE'S PROPRIETARY RIGHTS
You acknowledge and agree that the Service and any necessary software used in connection with the Service ("Software") contain proprietary and confidential information that is protected by applicable intellectual property and other laws. You further acknowledge and agree that Content contained in our information presented to you through the Service or advertisers is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws. Except as expressly authorized by coinable.com or advertisers, you agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Service or the Software, in whole or in part.
10. DISCLAIMER OF WARRANTIES
All coins are custom made and can not be returned, unless expressed permission from coinable.com is given to do so. In the event of returned items, items become the sole property of coinable.com and may be used as samples, sold on eBAY, or marketed by any means possible to recoup costs involved.
If a charge back is filed for reasons outside of our control, all fees as described above will not be returned, this may include: art time, die fee, retail cost of coins already manufactured and cancellation fees, even if the coins were not delivered.
11. TRADEMARK INFORMATION
coinable.com is a trademark of JR coinable, all rights are reserved.
12. LIMITATIONS OF LIABILITY
We will produce a quality product at a fair price. We will deliver the coins in a reasonable amount of time. Normal turn around time for a regular order is 65 days, 35-45 days if you skip the sample coin. If you process a RUSH order, the turnaround time is 30 days. No part of production may be taken out of context. Production includes, delivery via UPS, USPS or any other service requested by you the customer. Exclusions of prompt delivery will be for APO/FPO addresses, which we cannot control.
13. NOTICE AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT OR INTELLECTUAL PROPERTY INFRINGEMENT
If copywritten material is used on your coin design, you assume full responsibility for its use. You are responsible for obtaining permission from the legal copyright holder and agree to hold coinable.com, it's factories and employees harmless in any legal action taken against you for copyright violations. According to copyright law, any work of art, image, photograph or expression is copyright from the time it is created. It does NOT have to have a copyright symbol or notice to be copywritten! Downloading images from a web site is also violation of copyright laws, please obtain all permissions prior to placing an order. In most cases copyright holders offer permission with little or no compensation.
coinable.com respects the intellectual property of others, and we ask our users to do the same. coinable.com may, in appropriate circumstances and at its discretion, disable and/or terminate the accounts who may repeatedly infringe upon or attempt to infringe upon these property rights. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide coinable.com Copyright Agent the following information:
An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest; A description of the copyrighted work or other intellectual property that you claim has been infringed; A description of where the material that you claim is infringing is located on the site; Your address, telephone number, and email address; A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf. coinable.com Agent for Notice of claims of copyright or other intellectual property infringement can be reached as follows:
By mail:
Copyright Agent
c/o coinable.com.
20783 N 83rd Ave
Suite 103-484
Peoria, AZ 85382
14. GENERAL INFORMATION
Entire Agreement. The TOS constitute the entire agreement between you and coinable.com and govern your use of the Service, superceding any prior agreements between you and coinable.com.
Choice of Law and Forum. The TOS and the relationship between you and coinable.com shall be governed by the laws of the State of Arizona without regard to its conflict of law provisions. You and coinable.com agree to submit to the personal and exclusive jurisdiction of the courts located within Maricopa County, Arizona.
Waiver and Severability of Terms. The failure of coinable.com to exercise or enforce any right or provision of the TOS shall not constitute a waiver of such right or provision. If any provision of the TOS is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the TOS remain in full force and effect.
Statute of Limitations. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or the TOS must be filed within one (1) months after such claim or cause of action arose or be forever barred.
Refunds/Returns. Due to the nature of the custom products we create; refunds are not available. Returns - see 10. DISCLAIMER OF WARRANTIES
The section titles in the TOS are for convenience only and have no legal or contractual effect.
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